City of Tacoma Exemplary Performance Management Recognized for 3rd Year With ICMA’s Highest Honor

For the third year in a row, the City of Tacoma is being recognized by the International City/County Management Association (ICMA) for its performance management efforts with a Certificate of Excellence from the ICMA Center for Performance Analytics. Certificates are awarded at the levels of Achievement, Distinction and Excellence.  Tacoma is one of 33 jurisdictions receiving the Certificate of Excellence, the highest level awarded.

“Working in support of the vision that our Mayor and City Council have for Tacoma as we move forward into the next decade, I am proud of what we have accomplished over the past three years,” said City Manager T.C. Broadnax. “We continue to remain committed to the long-term success of our city.”

ICMA assesses the performance management programs of local governments and encourages analysis of results using peer city comparisons and measurement of performance over time. Performance management aids in cost reduction, program prioritization and quality improvement. It also encourages accountability and transparency.

Criteria for the Certificate of Excellence include:

• Reporting of performance data to the public and elected officials
• Data verification efforts to ensure data reliability
• Staff training
• Use of performance data in strategic planning and operational decision-making
• Sharing of performance measurement knowledge with other local governments through presentations, site visits and other networking
• Commitment to tracking and reporting to the public of key outcomes
• Surveying of both residents and local government employees
• Effective and timely reporting