Update on Public Access, Service and Security Initiative

In an effort to continue building on the City’s commitment to government transparency through core service delivery, continuous improvement and credibility, the City has launched a new customer service effort called P.A.S.S., which stands for Public Access, Service and Security. The initiative provides residents and visitors with a level of access to City services designed with an enhanced customer experience in mind.

In October 2013, the City implemented the TacomaFIRST Customer Support Center – a “one stop shop” for City services offering a concierge feel in the way of reception, face-to-face interaction, 311 telephone support and online contact through CityQA. To date, the Customer Support Center has served over 7,000 residents. 

In addition, office footprints have been reassessed through space planning efforts in the Tacoma Municipal Building complex, with the goal of eventually moving all public interface functions to the first three floors of the Tacoma Municipal Building. Most public interface functions will be located to the first three floors of the Tacoma Municipal Building before Monday, Feb. 3, 2014, when a badge will be needed to access other areas using the elevators.

More information about the TacomaFIRST Customer Support Center is available at cityoftacoma.org/tacomafirst. An interactive module is available for visitors or those who are new to the Tacoma Municipal Building at cityoftacoma.org/tmb.